Privacy Policy

Last updated: 24 October 2026

This page explains what information Rexo Media collects when you use rexomedia.ca, why we collect it, who it is shared with, and what you can ask us to do with it. We have tried to write it in plain language rather than legal boilerplate.

Who we are

Rexo Media is a marketing agency based in Toronto, Ontario, Canada, providing SEO, local SEO, AI search visibility, Google Ads, web design and related services. Our website is https://rexomedia.ca.

For anything in this policy, you can reach us at support@rexomedia.ca or on +1 437 858 9153.

What we collect

Information you give us

When you submit a form on this site, such as the contact form or a free audit request, we collect what you type into it. That normally means your name, email address, phone number if you provide one, your website address, and whatever you tell us about your business and what you need.

Form submissions are emailed to us and are also stored in this website’s database so we do not lose them. If you email us directly or apply for a role through our careers page, we keep that correspondence.

Information collected automatically

Analytics. We use Google Analytics 4 to understand how people find and use the site, including pages viewed, approximate location, device and browser, and how you arrived. This includes recording when a contact form is submitted, so we can tell which pages generate enquiries.
Server logs. Our hosting provider records standard web server information such as IP address, request time, pages requested and user agent.
Security. We run a website firewall which records IP addresses and request details in order to detect and block malicious traffic and login attempts.

We do not run advertising or retargeting pixels on this site, we do not sell anything through it, and we do not operate a newsletter from it.

Why we collect it

To reply to your enquiry and, if you become a client, to deliver the work.
To understand which parts of the site are useful so we can improve them.
To keep the site secure and available.
To meet our record-keeping and legal obligations.

We do not sell your personal information, and we do not share it for anyone else’s marketing.

Who it is shared with

We use a small number of third-party services to run this site. Each one only receives what it needs to do its job.

Hostinger hosts the website and its database, so all site data sits on their infrastructure.
Google receives analytics data through Google Analytics 4. Google Fonts are also loaded on our pages, which means Google receives the IP address of visitors in order to serve those font files.
Gravatar, operated by Automattic, serves the author photo on blog posts. This involves a request from your browser to their servers.
Our email delivery provider transmits the emails this site sends, including form notifications.
Our security provider processes request data to identify malicious traffic.

Some of these providers operate servers outside Canada, which means your information may be processed in other countries, including the United States, and may be subject to the laws of those countries.

We may also disclose information where we are legally required to, or where it is necessary to protect our rights or the security of the site.

Cookies and similar technologies

This site does not set cookies of its own when you simply read a page. Google Analytics sets cookies in your browser to distinguish between visitors and sessions.

We do not currently show a cookie consent banner. If you would rather not be included in analytics, you can block cookies in your browser settings, use your browser’s private mode, or install Google’s own Analytics opt-out add-on. Blocking these cookies does not affect your ability to use the site.

How long we keep it

Enquiries and form submissions: kept while we are in contact and for a reasonable period afterwards, so we have a record of what was discussed.
Client records: kept for as long as needed to deliver the work and to satisfy tax and business record-keeping requirements.
Analytics data: retained according to the retention period configured in Google Analytics.
Server and security logs: retained on a short rolling basis by our hosting and security providers.

If you ask us to delete your information and we have no ongoing obligation to keep it, we will.

Your rights

Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act, you can ask us to:

tell you what personal information we hold about you,
correct it if it is wrong,
delete it, where we are not required to keep it,
stop using it for a particular purpose.

Email support@rexomedia.ca and we will respond within a reasonable time. We may need to confirm who you are before acting on a request.

If you are not satisfied with how we have handled your information, you can raise it with the Office of the Privacy Commissioner of Canada. If you are in the United Kingdom or the European Economic Area, you may have additional rights under the UK GDPR or GDPR, and you can contact us at the same address to exercise them.

Security

The site is served over HTTPS, access to the website’s admin area is restricted, and we run a firewall and malware scanning. No website can promise perfect security, but we take reasonable steps to protect what we hold and to keep the software current.

Children

This site is aimed at businesses and is not directed at children. We do not knowingly collect personal information from anyone under the age of majority in their province or territory. If you believe a child has sent us information, contact us and we will remove it.

Links to other sites

Our pages link to other websites, including Google Business Profile, LinkedIn and sources we cite in articles. This policy does not cover those sites, and we are not responsible for how they handle your information.

Changes to this policy

If we change how we collect or use information, we will update this page and change the date at the top. For significant changes affecting people who have already contacted us, we will reach out directly.

Contact

Rexo Media
Toronto, Ontario, Canada
Email: support@rexomedia.ca
Phone: +1 437 858 9153