Email and SMS Retention
Toronto and the GTA Winning a new patient is only half the job. Rexo Media sets up email and SMS reactivation, reminder, education and follow-up campaigns for clinics across Toronto and the GTA that keep patients engaged before and after appointments, so fewer people drop off their care plan and more of them rebook.
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Why Email and SMS Retention Matter for Toronto Clinics
Many Toronto patients stop booking simply because life gets busy. Well-timed messages help them finish their care, come back for check-ins and leave a review, all of which grows revenue without extra ad spend. We keep every message helpful, consent-based and compliant with Canadian anti-spam rules. For a wider look at email beyond clinics, read why email marketing drives business growth in Toronto.
What We Do in Email and SMS Retention
Messages that bring patients back Reactivation Campaigns
Friendly messages to past patients who have not booked in a while, inviting them back for a check-in.
Care Plan Follow-Ups
Reminders and tips between visits that help patients stick with their treatment plan.
Patient Education
Short emails with exercises, prevention tips and clinic news that keep you top of mind.
Review Requests
Simple follow-ups after a good visit that make it easy for happy patients to leave a Google review.
What’s Included in Our Toronto Email and SMS Retention
List and consent setup: clean contact lists with proper consent and easy unsubscribe options.
Campaign writing: email and SMS copy written in your clinic voice for each stage of care.
Automation: triggered messages based on visits, time since last booking and care plans.
Reporting: open, click, rebooking and review numbers in a clear monthly report.
How Our Email and SMS Process Works in Toronto
1. Retention review: we look at your booking data, drop-off points and current messages.
2. Campaign plan: we map the messages each patient should get and when.
3. Build and launch: we set up automations and templates in your email or booking platform.
4. Improve: we test subject lines, timing and offers and report on rebookings.
Email and SMS Retention FAQs
Quick answers to common questionsWhat is email and SMS retention marketing?
Messages that keep past customers engaged, like reminders, follow-ups, offers and helpful tips, so they come back again.
Is email and SMS marketing legal in Canada?
Yes, when you follow Canada’s Anti-Spam Legislation (CASL). Rexo Media helps you collect proper consent and include easy unsubscribe options.
How often should I send messages?
Usually two to four emails a month, with SMS saved for timely reminders and important updates.
Which tools do you use?
We work with popular platforms like Mailchimp, Klaviyo and others, and can connect them to your booking or CRM system.
More Questions
A few more answers before you reach outCan you automate reminders and follow-ups?
Yes. Rexo Media sets up automated flows for welcomes, appointment reminders, review requests and win-back campaigns.
Do you write the emails and texts?
Yes. We write, design and test every message to match your brand.
How do you measure results?
We track open rates, clicks, bookings and repeat visits from each campaign.
How do I get started?
Request a free SEO and AI visibility audit and we will include tips for your retention strategy.